Make it easy for people to "Do the right thing"

From the Panopticon to Disney World: the Development of Discipline
- - Clifford D. Shearing and Phillip C. Stenning

Many people visit Disney World and have a good time because their surroundings are controlled. This in turn makes it easier to control people's bahavior and minimize problems. By using physical barriers and having a cheerful staff, Disney World makes it easy for visitors to conform and "do the right thing". Here are some examples of how Disney accomplishes this:

• Physical barriers (fountains, flower gardens) limit the choices people can make about where to walk
• Guests are given constant instruction to minimize disorder
• Guests are constantly under surveillance by employees
• Many exhibits are only viewed through riding in a vehicle
• Order is maintained through voluntary activity

The control at Disney World is subtle and embedded in the routine activities of employees and visitors. It is designed to prevent any disorder and make everyone's visit as enjoyable as possible.