| In this situation, you can't be on the lookout for unusual customer behavior or physical problems with the credit cards. Instead, pay attention to the order and the shipping address.
ORDERS
- Watch out for large orders that are to be rush-delivered.
- Beware of bigger-than-usual orders.
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ADDRESSES
- Make sure the billing and shipping addresses are the same. If they're not, it could mean the goods aren't going to the real credit card owner.
- Be careful of orders to be shipped to P.O. boxes. It is difficult or impossible to track down who owns the box, so the thief is free to go with the merchandise.
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WHAT ELSE CAN I DO?
- Ask for the number that appears unembossed on the card, as this does not appear on sales receipts a thief may have used to get the credit card number. Different credit cards have different ways to verify this number and you should contact individual companies to find out more about it. However, even if you do not know how to check this number, thieves may just hang up when asked to verify, because they do not have the card itself.
- Do not process orders if customers say that they do not have the card handy, or that they are ordering using someone else's card.
- Try to verify orders over the phone: call back. Of course, thieves may give you their own home number, but that at least gives you a way to track them down in case the card transaction was fraudulent. If possible, do not accept cell phone numbers.
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