What should employees do?

The best way to prevent shoplifting is also the easiest. Greeting people when they enter the store lets real customers know you are there to help them, and also sends a strong message to shoplifters -- they are being watched.

What else should employees do to prevent shoplifting? What should they not do?

DOs DON'Ts

Be friendly and helpful to customers
Keep displays and work areas tidy
Pick up fallen clothing and hangers often
Keep the fitting rooms locked (or monitor them very closely)
Check the fitting rooms often for clothing, hangers, and ripped-off price tags

Spend a lot of time talking to other employees and not paying attention to the customers
Attempt to catch a shoplifter after he or she has left the store (unless you are specially trained for this)