Be sure that all employees are properly trained to deal with sitations involving shoplifters. According to Chris E. McGoey, before a person is detained for shoplifting, you must see the shoplifter APPROACH, SELECT, and CONCEAL your merchandise; maintain uninterrupted observation of the shoplifter; see the shoplifter fail to pay for the merchandise; and approach the shoplifter OUTSIDE of the store (although some security experts claim that the shoplifter can be detained inside the store if they are past the cash registers).